Customer Support Services

Reliable Customer Support for Growing Businesses

Professional email, chat, and voice support services powered by India-based teams. Keep your customers happy while you focus on growth.

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Support Channels We Manage

Multi-channel customer support to meet your customers wherever they need help.

Email Support

Professional email support with quick response times and clear communication.

Live Chat Support

Real-time chat support on your website to help customers instantly.

Voice / Call Support

Dedicated phone support teams for handling customer queries and issues.

India-Based Teams

Support agents based in India who understand your customers and market.

Flexible Coverage

Business hours support or extended coverage based on your needs.

Multi-Channel Support

Unified support across email, chat, phone, and social media.

How It Works

1

Onboarding & Training

We learn about your products, services, and common customer queries.

2

Setup & Integration

Connect your support channels (email, chat, CRM) to our systems.

3

Team Assignment

Dedicated support agents are assigned to your account.

4

Go Live

Start handling customer queries with defined SLAs and processes.

5

Continuous Improvement

Regular reviews, feedback sessions, and optimization.

Why Outsource Support to Joybps?

Reduce customer churn with quick, helpful responses
Focus on your core business while we handle support
Scale support capacity up or down as needed
Improve customer satisfaction scores
Get detailed support metrics and insights
Cost-effective compared to in-house teams

CRM & Ticketing Integration

We integrate with popular CRM and support tools to streamline your operations.

Zendesk
Freshdesk
Zoho Desk
Intercom
HubSpot
Salesforce
Slack
Email

Industries We Support

We provide customer support for businesses across various sectors.

E-commerce & D2C brands
SaaS & software companies
Edtech platforms
Healthcare & wellness
Financial services
Travel & hospitality

SLA-Based Support

We work with clear Service Level Agreements to ensure quality and accountability.

30 min
First Response Time
(Email & Chat)
24 hrs
Issue Resolution Time
(Standard Priority)
95%
Customer Satisfaction
(Target CSAT Score)

Ready to Improve Customer Experience?

Let's discuss your support needs and create a custom plan for your business.

Get a Free Consultation